You can manage bookmarks using lists, please log in to your user account for this.
Media type:
E-Article
Title:
When AI-based services fail: examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Contributor:
Huang, Bo;
Philp, Matthew
Published:
Informa UK Limited, 2021
Published in:
The Service Industries Journal, 41 (2021) 13-14, Seite 877-899