• Media type: E-Article
  • Title: How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications : 宏观环境因素如何影响客户体验?精炼的分类,综合框架及意义 : 宏观环境因素如何影响客户体验?精炼的分类,综合框架及意义
  • Contributor: Cambra-Fierro, Jesús; Gao, Lily (Xuehui); López-Pérez, María Eugenia; Melero-Polo, Iguácel
  • Published: Informa UK Limited, 2022
  • Published in: The Service Industries Journal, 42 (2022) 9-10, Seite 653-687
  • Language: English
  • DOI: 10.1080/02642069.2022.2070613
  • ISSN: 0264-2069; 1743-9507
  • Keywords: Management of Technology and Innovation ; Strategy and Management
  • Origination:
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