Media type: E-Article Title: Quality and the Human Factor Contributor: Wilkinson, Adrian Published: Informa UK Limited, 2004 Published in: Total Quality Management & Business Excellence, 15 (2004) 8, Seite 1019-1024 Language: English DOI: 10.1080/1478336042000255415 ISSN: 1478-3363; 1478-3371 Keywords: General Business, Management and Accounting Origination: Footnote: