Media type: E-Article Title: The alignment of managers’ mental models with the balanced scorecard strategy map Contributor: González, José Manuel Hurtado; Calderón, Miguel Ángel; González, José Luis Galán imprint: Informa UK Limited, 2012 Published in: Total Quality Management & Business Excellence Language: English DOI: 10.1080/14783363.2012.669546 ISSN: 1478-3363; 1478-3371 Keywords: General Business, Management and Accounting Origination: Footnote: