Media type: E-Article Title: Who Are the Policy Workers, and What Are They Doing? Citizen’s Heuristics and Democratic Accountability in Complex Governance Contributor: Bertelli, Anthony M. Published: Informa UK Limited, 2016 Published in: Public Performance & Management Review, 40 (2016) 2, Seite 208-234 Language: English DOI: 10.1080/15309576.2016.1180306 ISSN: 1530-9576; 1557-9271 Keywords: Strategy and Management ; Public Administration Origination: Footnote: