Published in:
Strategic Change, 27 (2018) 5, Seite 477-487
Language:
English
DOI:
10.1002/jsc.2232
ISSN:
1099-1697;
1086-1718
Origination:
Footnote:
Description:
AbstractCustomer satisfaction for online purchase and its subsequent influence on customer trust is a pivotal in the proliferation of online businesses that in turn can foster global and national economic growth. The significance of understanding perceived value in the context of online shopping is as important as is in the context of traditional shopping. Quantitative data were collected from customers, who have online shopping experience. The analysis, carried out using structural equation modeling, suggests that customers' perceived acquisition value has a significant impact over their satisfaction which affects their trust with regard to an online retailer.