Media type: E-Article Title: Lecture Notes in Computer Science: Enterprise Cockpit for Business Operation Management Contributor: Casati, Fabio; Castellanos, Malu; Shan, Ming-Chien imprint: Springer Berlin Heidelberg, 2004 Published in: Lecture Notes in Computer Science Language: Not determined DOI: 10.1007/978-3-540-30464-7_61 ISSN: 0302-9743; 1611-3349 Origination: Footnote: