Media type: E-Article Title: Lecture Notes in Computer Science: Implementation of Customer Service Management System for Corporate Knowledge Utilization Contributor: Hinselmann, Thomas; Smirnov, Alexander; Pashkin, Mikhail; Chilov, Nikolai; Krizhanovsky, Andrew Published: Springer Berlin Heidelberg, 2004 Published in: Lecture Notes in Computer Science (2004), Seite 475-486 Language: Without Specification DOI: 10.1007/978-3-540-30545-3_45 ISBN: 9783540240884; 9783540305453 ISSN: 0302-9743; 1611-3349 Origination: Footnote: