Media type: E-Article Title: Utility Computing: Business Driven Prioritization of Service Incidents Contributor: Bartolini, Claudio; Sallé, Mathias Published: Springer Berlin Heidelberg, 2004 Published in: Utility Computing (2004), Seite 64-75 Language: Not determined DOI: 10.1007/978-3-540-30184-4_6 ISBN: 9783540236313; 9783540301844 ISSN: 1611-3349; 0302-9743 Origination: Footnote: