Media type: E-Article Title: Managing Large-Scale Service Deployment: SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process Contributor: Bartolini, Claudio; Stefanelli, Cesare; Tortonesi, Mauro Published: Springer Berlin Heidelberg, 2008 Published in: Managing Large-Scale Service Deployment (2008), Seite 83-94 Language: Not determined DOI: 10.1007/978-3-540-87353-2_7 ISBN: 9783540859994; 9783540873532 ISSN: 0302-9743; 1611-3349 Origination: Footnote: