Media type: E-Article Title: Knowledge Engineering and Management by the Masses: Authoring Technical Documents for Effective Retrieval Contributor: Butters, Jonathan; Ciravegna, Fabio imprint: Springer Berlin Heidelberg, 2010 Published in: Knowledge Engineering and Management by the Masses Language: Not determined DOI: 10.1007/978-3-642-16438-5_20 ISSN: 0302-9743; 1611-3349 Origination: Footnote: