Media type: E-Article Title: Workflow Management Systems for Process Organisations: Introduction Contributor: Schäl, Thomas imprint: Springer Berlin Heidelberg, 1996 Published in: Workflow Management Systems for Process Organisations Language: Not determined DOI: 10.1007/978-3-662-21574-6_1 ISSN: 0302-9743; 1611-3349 Origination: Footnote: