Media type: E-Article Title: Lecture Notes in Computer Science: Training Customer Complaint Management in a Virtual Role-Playing Game: A User Study Contributor: Othlinghaus-Wulhorst, Julia; Mainz, Anne; Hoppe, H. Ulrich Published: Springer International Publishing, 2019 Published in: Lecture Notes in Computer Science (2019), Seite 436-449 Language: English DOI: 10.1007/978-3-030-29736-7_33 ISBN: 9783030297350; 9783030297367 ISSN: 0302-9743; 1611-3349 Origination: Footnote: