Media type: E-Article Title: Management customer complaints and performance: banks, be careful! Contributor: Cotugno, Matteo; Stefanelli, Valeria imprint: Springer Science and Business Media LLC, 2023 Published in: Journal of Management and Governance Language: English DOI: 10.1007/s10997-021-09616-3 ISSN: 1385-3457; 1572-963X Origination: Footnote: