Media type: E-Article Title: Segmenting customers according to online word-of-mouth about hotels Contributor: Moliner-Velázquez, Beatriz; Fuentes-Blasco, Maria; Gil-Saura, Irene Published: Springer Science and Business Media LLC, 2021 Published in: Service Business, 15 (2021) 1, Seite 103-130 Language: English DOI: 10.1007/s11628-020-00435-4 ISSN: 1862-8516; 1862-8508 Origination: Footnote: