Media type: E-Article Title: The chain from customer satisfaction via word-of-mouth referrals to new customer acquisition Contributor: v. Wangenheim, Florian; Bayón, Tomás imprint: Springer Science and Business Media LLC, 2007 Published in: Journal of the Academy of Marketing Science Language: English DOI: 10.1007/s11747-007-0037-1 ISSN: 0092-0703; 1552-7824 Origination: Footnote: