Media type: E-Article Title: The Dynamics of Customer Satisfaction Dimension based on BERT, SHAP, and Kano Model Contributor: Park, Hyunwoo; Jeon, Hyunju Published: Elsevier BV, 2022 Published in: IFAC-PapersOnLine, 55 (2022) 10, Seite 2384-2389 Language: English DOI: 10.1016/j.ifacol.2022.10.065 ISSN: 2405-8963 Origination: Footnote: Access State: Open Access