Media type: E-Article Title: On being heard in emergency calls. The development of hostility in a fatal emergency call Contributor: Svennevig, Jan Published: Elsevier BV, 2012 Published in: Journal of Pragmatics, 44 (2012) 11, Seite 1393-1412 Language: English DOI: 10.1016/j.pragma.2012.06.001 ISSN: 0378-2166 Origination: Footnote: