Media type: E-Article Title: Integration of Sentiment Analysis into Customer Relational Model: The Importance of Feature Ontology and Synonym Contributor: Yaakub, Mohd Ridzwan; Li, Yuefeng; Zhang, Jinglan Published: Elsevier BV, 2013 Published in: Procedia Technology, 11 (2013), Seite 495-501 Language: English DOI: 10.1016/j.protcy.2013.12.220 ISSN: 2212-0173 Keywords: Automotive Engineering Origination: Footnote: Access State: Open Access