Media type: E-Article Title: Service, please: The Malcolm Baldrige National Quality Award Contributor: Collier, David A. Published: Elsevier BV, 1992 Published in: Business Horizons, 35 (1992) 4, Seite 88-95 Language: English DOI: 10.1016/s0007-6813(05)80167-3 ISSN: 0007-6813 Keywords: Marketing ; Business and International Management Origination: Footnote: