Media type: E-Article Title: Measuring Service Quality Contributor: Abels, Eileen G. imprint: Elsevier BV, 2002 Published in: Library & Information Science Research Language: English DOI: 10.1016/s0740-8188(02)00119-6 ISSN: 0740-8188 Keywords: Library and Information Sciences ; Information Systems Origination: Footnote: