You can manage bookmarks using lists, please log in to your user account for this.
Media type:
E-Article
Title:
Student Evaluations of a (Rude) Spoken Dialogue System Insights from an Experimental Study
Contributor:
Jucks, Regina;
Linnemann, Gesa A.;
Brummernhenrich, Benjamin
Published:
Hindawi Limited, 2018
Published in:
Advances in Human-Computer Interaction, 2018 (2018), Seite 1-10
Language:
English
DOI:
10.1155/2018/8406187
ISSN:
1687-5907;
1687-5893
Origination:
Footnote:
Description:
Communicating with spoken dialogue systems (SDS) such as Apple’s Siri® and Google’s Now is becoming more and more common. We report a study that manipulates an SDS’s word use with regard to politeness. In an experiment, 58 young adults evaluated the spoken messages of our self-developed SDS as it replied to typical questions posed by university freshmen. The answers were either formulated politely or rudely. Dependent measures were both holistic measures of how students perceived the SDS as well as detailed evaluations of each single answer. Results show that participants not only evaluated the content of rude answers as being less appropriate and less pleasant than the polite answers, but also evaluated the rude system as less accurate. Lack of politeness also impacted aspects of the perceived trustworthiness of the SDS. We conclude that users of SDS expect such systems to be polite, and we then discuss some practical implications for designing SDS.