Media type: E-Article Title: The Long-Term Influence of Service Employee Attrition on Customer Outcomes and Profits Contributor: Subramony, Mahesh; Holtom, Brooks C. Published: SAGE Publications, 2012 Published in: Journal of Service Research, 15 (2012) 4, Seite 460-473 Language: English DOI: 10.1177/1094670512452792 ISSN: 1094-6705; 1552-7379 Origination: Footnote: