Description:
Molich, Ede Kaasgaard, and Karyukin (2004) reported that usability test reports are inconsistent both within and between usability organizations. Some of these inconsistencies are due to the nature of the reporting. UPDATE (Usability Problem Data Analysis Technology), is an innovative new tool that enables usability analysts to follow a systematic process to generate usability recommendations for the system under test. The tool supports traceability from recommendations back through usability problems and analyst observations to specific moments in video of the test session. UPDATE uses a novel usability taxonomy (called the UDS, Usability Design Space) to support consistent diagnosis and reporting of usability problems.