Media type: E-Article Title: Consumer evaluation of complaint handling in the Dutch health insurance market Contributor: Wendel, Sonja; de Jong, Judith D; Curfs, Emile C Published: Springer Science and Business Media LLC, 2011 Published in: BMC Health Services Research, 11 (2011) 1 Language: English DOI: 10.1186/1472-6963-11-310 ISSN: 1472-6963 Keywords: Health Policy Origination: Footnote: Access State: Open Access