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Media type:
E-Article
Title:
Impediments to successful ERP implementation process
Contributor:
Kim, Yongbeom;
Lee, Zoonky;
Gosain, Sanjay
Published:
Emerald, 2005
Published in:
Business Process Management Journal, 11 (2005) 2, Seite 158-170
Language:
English
DOI:
10.1108/14637150510591156
ISSN:
1463-7154
Origination:
Footnote:
Description:
PurposeAs the number of organizations that have implemented enterprise resourceplanning (ERP) systems unsuccessfully increase, it is necessary to establish the impediments in ERP implementations and the extent to which these impact the success of ERP projects. This study aims to identify the critical impediments that large organizations face in the implementation of ERP systems, and the impact of these impediments on overall success of ERP projects by a survey of Fortune 500 organizations.Design/methodology/approachA survey was prepared based on 47 impediments identified from previous ERP implementation studies.FindingsThis study finds that most of critical impediments are from functional coordination problems related to inadequate support from functional units and coordination among functional units, the project management related to business process change, and change management related to resistance of users. In this study, impediments are categorized based on project phases, and differences in the impediments the organizations faced between less successful and more successful organizations are found.Originality/valueThis research provides significant implications for industry managers engaged in large‐scale enterprise system implementations. Our survey results suggest that understanding new requirements for ERP implementation such as functional coordination is more critical issues than understanding technical features of ERP system.