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Reddick, Christopher G.

Citizen interaction and e‐government : Evidence for the managerial, consultative, and participatory models

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  • Media type: E-Article
  • Title: Citizen interaction and e‐government : Evidence for the managerial, consultative, and participatory models : Evidence for the managerial, consultative, and participatory models
  • Contributor: Reddick, Christopher G.
  • Published: Emerald, 2011
  • Published in: Transforming Government: People, Process and Policy, 5 (2011) 2, Seite 167-184
  • Language: English
  • DOI: 10.1108/17506161111131195
  • ISSN: 1750-6166
  • Origination:
  • Footnote:
  • Description: <jats:sec><jats:title content-type="abstract-heading">Purpose</jats:title><jats:p>This paper aims to examine citizen interaction with e‐government using three e‐participation models. The two major research questions of this paper are: what is the current level of e‐participation in the USA?; and what factors explain why citizens participate in online government?</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Design/methodology/approach</jats:title><jats:p>Survey evidence of citizens in the USA and their use of e‐participation is examined using quantitative methods.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Findings</jats:title><jats:p>Citizens were most likely to use e‐participation for management activities. Citizens were much less likely to use the internet for more advanced consultative and participatory activities. Using regression analysis, factors such as demand by citizens for e‐government, the digital divide, and political factors influenced the level of e‐participation.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Research limitations/implications</jats:title><jats:p>The results of this study imply that governments should do more to stimulate demand for e‐government, address issues of the digital divide, and provide for more open and transparent government. A limitation of this study is its focus on e‐participation through a survey instrument, which does not consider all possible forms of e‐participation.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Practical implications</jats:title><jats:p>For e‐participation to blossom, governments should do more to promote citizens' demand for e‐government, bridge the digital divide, and promote more open and transparent government.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Originality/value</jats:title><jats:p>Existing research on e‐participation has focused on theory building and case studies; this paper provides empirical evidence, through a survey, of the level of e‐participation and factors that promote e‐participation.</jats:p></jats:sec>