You can manage bookmarks using lists, please log in to your user account for this.
Media type:
E-Article
Title:
Fragmented time and domiciliary care quality
Contributor:
Atkinson, Carol;
Crozier, Sarah
Published:
Emerald, 2020
Published in:
Employee Relations: The International Journal, 42 (2020) 1, Seite 35-51
Language:
English
DOI:
10.1108/er-05-2018-0142
ISSN:
0142-5455
Origination:
Footnote:
Description:
PurposeThe purpose of this paper is to examine the marketization of domiciliary care, its consequences for employment practice, specifically fragmented time, and the implications for care quality.Design/methodology/approachFocus groups and face-to-face or telephone interviews were conducted with care commissioners, service providers and care workers across Wales. There were 113 participants in total.FindingsThese demonstrate fragmented time’s negative consequences for service providers, care workers and, ultimately, care quality.Research limitations/implicationsNo care recipients were interviewed and care quality was explored through the perceptions of other stakeholders.Social implicationsFor policy makers, tensions are evidenced between aspirations for high-quality care and commissioning practice that mitigates against it. Current care commissioning practices need urgent review.Originality/valueThe research extends the definition of fragmented time and integrates with a model of care quality to demonstrate its negative consequences. Links between employment practice and care quality have only previously been hinted at.