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Media type:
E-Article
Title:
The Impact of CMS Quality on the Outcomes of E‐learning Systems in Higher Education: An Empirical Study
Contributor:
Kim, Kihyun;
Trimi, Silvana;
Park, Hyesung;
Rhee, Shanggeun
imprint:
Wiley, 2012
Published in:Decision Sciences Journal of Innovative Education
Language:
English
DOI:
10.1111/j.1540-4609.2012.00360.x
ISSN:
1540-4595;
1540-4609
Origination:
Footnote:
Description:
<jats:title>ABSTRACT</jats:title><jats:p>Course Management Systems (CMSs) in higher education have emerged as one of the most widely adopted e‐learning platforms. This study examines the success of e‐learning CMSs based on user satisfaction and benefits. Using DeLone and McLean's information system success model as a theoretical framework, we analyze the success of e‐learning CMSs in five dimensions: system quality, information quality, instructional quality, user satisfaction, and CMS benefits. An analysis of survey data collected from students participating in a university‐wide CMS shows that system quality, information quality, and instructional quality positively influence user satisfaction, which, in turn, increases the benefits of CMSs. By providing a comprehensive framework for the critical success factors in e‐learning CMSs and their causal relationships, this study provides practical implications for managing e‐learning courses and resources for a more flexible and effective CMS‐centered, e‐learning environment.</jats:p>