Media type: E-Article Title: Monitoring Customer Satisfaction in Service Industry: A Cluster Analysis Approach Contributor: Horváth, Matúš; Michalkova, Alexandra imprint: Technical University of Kosice, Faculty of Materials, Metallurgy and Recycling, 2012 Published in: Quality Innovation Prosperity Language: Not determined DOI: 10.12776/qip.v16i1.61 ISSN: 1335-1745; 1338-984X Keywords: Management of Technology and Innovation ; Strategy and Management Origination: Footnote: