Media type: E-Article Title: Analysis of Self-Efficacy as a Contributor to Customer and Managerial Perceptions in Customer Service Rep Performance Contributor: Bohn, James imprint: The Haworth Press, 1998 Published in: Journal of Customer Service in Marketing & Management Language: English DOI: 10.1300/j127v05n02_05 ISSN: 1069-2533 Keywords: Marketing Origination: Footnote: