Media type: E-Article Title: Citizen-Initiated Contacts with Government : Comparing Phones and Websites : Comparing Phones and Websites Contributor: Reddick, Christopher G. Published: The Haworth Press, 2005 Published in: Journal of E-Government, 2 (2005) 1, Seite 27-53 Language: English DOI: 10.1300/j399v02n01_03 ISSN: 1542-4049 Origination: Footnote: