Media type: E-Article Title: Editorial Contributor: Benkenstein, Martin; Büttgen, Marion Published: Nomos Verlag, 2021 Published in: Journal of Service Management Research, 5 (2021) 3, Seite 142-142 Language: Not determined DOI: 10.15358/2511-8676-2021-3-142 ISSN: 2511-8676 Keywords: General Engineering Origination: Footnote: