Media type: E-Article Title: Shaping the Future: Business Design Through Information Technology Contributor: Dakin, Gary; Keen, Peter G. W. imprint: JSTOR, 1993 Published in: The Journal of the Operational Research Society Language: Not determined DOI: 10.2307/2584087 ISSN: 0160-5682 Keywords: Marketing ; Management Science and Operations Research ; Strategy and Management ; Management Information Systems Origination: Footnote: