Published in:International Journal of Contemporary Management
Language:
English
DOI:
10.2478/ijcm-2023-0014
ISSN:
2449-8939
Origination:
Footnote:
Description:
<jats:title>Abstract</jats:title>
<jats:sec>
<jats:title>Purpose</jats:title>
<jats:p>This article aims to present the results of original empirical research on the diagnosis of factors predicting employee trust in managers in - Small and Medium Enterprises organizations undergoing the process of digitization. The concepts of digitization and trust are both defined and several determinants of trust in managers are established.</jats:p>
</jats:sec>
<jats:sec>
<jats:title>Design/methodology/approach</jats:title>
<jats:p>The research methods used were a study of existing literature, as well as empirical research using quantitative methods, conducted using a questionnaire developed by the authors.</jats:p>
</jats:sec>
<jats:sec>
<jats:title>Findings</jats:title>
<jats:p>The collected factual material indicates that the size of an organization is a variable affecting the level of trust between employees and managers in SME-sector organizations undergoing the process of digitization, and also affects which indicators of trust are professed by employees.</jats:p>
</jats:sec>
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<jats:title>Practical implications</jats:title>
<jats:p>The conducted research identified leading determinants of trust in managers in SME-sector organizations undergoing digitization. This article contributes to reducing a theoretical knowledge gap in the discussed area, while also indicating tools for optimizing the effectiveness of the human capital management process in a world dominated by modern technologies.</jats:p>
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<jats:sec>
<jats:title>Originality/value</jats:title>
<jats:p>Employees are a key element of modern organizations, and their success depends on the effectiveness of digital change management. Working in an environment based on trust has a positive effect on employees and thus determines the success of the entire organization. This article fills a research gap regarding the role of trust in relationship between employees and their superiors.</jats:p>
</jats:sec>