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Media type:
E-Article
Title:
Achieve Sustainable Hospital Excellence Through 5-S in an Emergency Department in Hong Kong
Contributor:
Tsoi, Vincent F. K.;
Chan, C. C.;
Lau, Y. W.;
Tang, Heyman
imprint:
Walter de Gruyter GmbH, 2014
Published in:Nang Yan Business Journal
Language:
English
DOI:
10.2478/nybj-2014-0028
ISSN:
2307-4450
Origination:
Footnote:
Description:
<jats:title>Abstract</jats:title>
<jats:p>5-S is the first step towards TQM. Over the last century, the Japanese have formalised the technique and named it as 5-S Practice. Since 1993, Sam Ho has improved and defined its terms in English/Chinese and developed the world's first 5-S Audit Checklist. In the article, an emergency department of a Hong Kong hospital was examined against 5-S 50-point Checklist for the improvement of their quality assurance systems towards its accreditation process with Australian standards. The findings evidently reveal that the impact of 5-S on hospital quality assurance in the unit are positive. Riding on the above scenario, the research aim is to identify whether the 5-S practice is a suitable and effective tool for healthcare quality assurance in an emergency setting which is led towards its accreditation process set by other mechanisms.</jats:p>