Media type: E-Article Title: Citizens, Charters and Concordats : how the Major Government confronted the challenge of engagement with civil society in public sector reform Contributor: Deakin, Nicholas imprint: OpenEdition, 2009 Published in: Observatoire de la société britannique Language: Not determined DOI: 10.4000/osb.729 ISSN: 1957-3383; 1775-4135 Origination: Footnote: Access State: Open Access