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Bernhard, Martin G. [Editor]; Stiller, Niklas [Other]; Below, Christine von [Other]

Service-Level-Management in der IT : wie man erfolgskritische Leistungen definiert und steuert ; [Inhalt: Fachbeiträge, Analysen, Interviews] - [1. Aufl.]

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Düsseldorf: Symposion Publ., 2000

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