Improving Last-Mile Service Delivery using Phone-Based Monitoring

Medientyp: E-Book

Titel: Improving Last-Mile Service Delivery using Phone-Based Monitoring

Beteiligte: Muralidharan, Karthik [VerfasserIn]; Niehaus, Paul [Sonstige Person, Familie und Körperschaft]; Sukhtankar, Sandip [Sonstige Person, Familie und Körperschaft]; Weaver, Jeffrey [Sonstige Person, Familie und Körperschaft]

Körperschaft: National Bureau of Economic Research

Erschienen: Cambridge, Mass: National Bureau of Economic Research, 2018

Umfang: 1 Online-Ressource; illustrations (black and white)

Sprache: Englisch

DOI: 10.3386/w25298

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Reproduktionsnotiz: Hardcopy version available to institutional subscribers

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Anmerkungen: System requirements: Adobe [Acrobat] Reader required for PDF files
Mode of access: World Wide Web

Beschreibung: Improving "last-mile" public-service delivery is a recurring challenge in developing countries. Could the widespread adoption of mobile phones provide a scalable, cost-effective means for improvement? We use a large-scale experiment to evaluate the impact of phone-based monitoring on a program that transferred nearly a billion dollars to 5.7 million Indian farmers. In randomly-selected jurisdictions, officials were informed that program implementation would be measured via calls with beneficiaries. This led to a 7.6% reduction in the number of farmers who did not receive their transfers. The program was highly cost-effective, costing 3.6 cents for each additional dollar delivered

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