Anmerkungen:
In: International Journal of Management (IJM) Volume 11, Issue 12, December 2020, pp.3186-3193, Article ID: IJM_11_12_298 Available online at http://www.iaeme.com/IJM/issues.asp?JType=IJM&VType=11&IType=12 ISSN Print: 0976-6502 and ISSN Online: 0976-6510 DOI: 10.34218/IJM.11.12.2020.298
Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments march 6, 2021 erstellt
Beschreibung:
Indian banking sector act as a backbone of the Indian economy. Most of the banks are offering contemporary services to its customers. Every bank is trying to maximize its profit by offering superior online services. An empirical study has been conducted to check the perception and satisfaction level of the customers towards internet banking. Study concludes that some demographic features like age, occupation, qualification are having significant impact on the perception level of respondents towards online services. There is significant association between superior online banking services and customer satisfaction