Anmerkungen:
Online resource; title from title details screen (O'Reilly, viewed May 18, 2022)
Beschreibung:
Knowing how to listen is a critical skill that is often taken for granted. By learning to listen carefully, you will keep your employees more engaged, encourage the discovery of new ideas, and hear what you need to hear in a meeting instead of what you expect to hear. Through research by renowned scholars from the Harvard Business Review, this book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow.