Erschienen in:Singapore Management University School of Business Research Paper
Umfang:
1 Online-Ressource (18 p)
Sprache:
Englisch
Entstehung:
Anmerkungen:
Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments July 9, 2021 erstellt
Beschreibung:
We study an M/M/1/K queue where customers can reschedule their appointments. Rescheduled customers show up with higher probabilities, incurring lower no-show costs, but rescheduling also frees up slots that may not be filled later, leading to wasted service capacity and lower throughput. The system manager aims to minimize the long-run average cost by controlling rescheduling policies. We derive conditions under which rescheduling should be allowed for different scenarios depending on whether customers can reschedule only once or multiple times