Beschreibung:
<jats:sec><jats:title>Background</jats:title><jats:p> Telephone-based interventions are frequently used to address cancer patient’s needs, often delivered by nurses; however, little is known about nurses’ opinions of such interventions. </jats:p></jats:sec><jats:sec><jats:title>Purpose</jats:title><jats:p> The objective of this study was to investigate expert nurses’ perceptions of hemato-oncology patient’s needs, use of telephone interventions providing support and symptom management and intervention acceptability from a service provider perspective. A qualitative study was undertaken with focus group and individual interview. Inductive and deductive data analysis was performed using Framework Analysis and the Theoretical Framework of Acceptability. </jats:p></jats:sec><jats:sec><jats:title>Results</jats:title><jats:p> Two themes emerged: (1) perceived needs of haemato-oncology patients across the cancer trajectory – multifactorial influences, dynamic information needs, and continuity of care, (2) acceptability for nurses delivering interventions was determined by identification of need, agreed expectations and organisational support for the intervention. </jats:p></jats:sec><jats:sec><jats:title>Conclusions</jats:title><jats:p> Greater understanding of contextual factors for recipients and individuals delivering healthcare interventions may contribute to identification of potential barriers and facilitators to adoption in clinical practice. </jats:p></jats:sec>