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Medientyp:
E-Artikel
Titel:
Explaining the Limited Effectiveness of Legalistic “Remedies” for Trust/Distrust
Beteiligte:
Sitkin, Sim B.;
Roth, Nancy L.
Erschienen:
Institute for Operations Research and the Management Sciences (INFORMS), 1993
Erschienen in:Organization Science
Sprache:
Englisch
DOI:
10.1287/orsc.4.3.367
ISSN:
1047-7039;
1526-5455
Entstehung:
Anmerkungen:
Beschreibung:
<jats:p> Organizations frequently adopt formal rules, contracts, or other legalistic mechanisms when interpersonal trust is lacking. But recent research has shown such legalistic “remedies” for trust-related problems to be ineffective in restoring trust. To explain this apparent ineffectiveness, this paper outlines a theory that distinguishes two dimensions of trust—task-specific reliability and value congruence—and shows how legalistic mechanisms respond only to reliability concerns, while ignoring value-related concerns. Organizational responses to employees with HIV/AIDS are used as a case illustration that supports the theory's major propositions. The paper concludes with an agenda for future research. </jats:p>