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Medientyp:
E-Artikel
Titel:
Innovation and Big Data in Smart Service Systems
Beteiligte:
Maglio, Paul P.;
Lim, Chie-Hyeon
Erschienen:
University of Porto, 2016
Erschienen in:
Journal of Innovation Management, 4 (2016) 1, Seite 11-21
Sprache:
Nicht zu entscheiden
DOI:
10.24840/2183-0606_004.001_0003
ISSN:
2183-0606
Entstehung:
Anmerkungen:
Beschreibung:
As traditionally measured, services, which include everything from transportation to retail to healthcare to entertainment to hospitality and more, account for most economic activity. Taking a more modern view, we define service as value creation that occurs within systems of interacting economic actors. Service systems have been getting smarter over time, as big data analytics have been used to generate information and automate operations that create ever more value for people in the service systems. In this short letter, we describe some of our perspective on the use of big data analytics in smart service systems, suggesting one framework for thinking about big data in this context and outlining a set of research issues.