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Marchese, Mario [Author]

QoS over heterogeneous networks

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Chichester: Wiley, 2007
Dickens, Paul [Author]

Quality and excellence in human services - [Reprinted]

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Chichester [u.a.]: Wiley, 1995

Published in: The Wiley series in clinical psychology
Stiller, Burkhard [Editor] ; International Workshop on Quality of Future Internet Services 3 2002 Zürich, International Workshop on Internet Charging and QoS Technologies 2 2002 Zürich

From QoS provisioning to QoS charging : proceedings

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Berlin; Heidelberg [u.a.]: Springer, 2002

Published in: Lecture notes in computer science ; 2511
Fogli, Lawrence [Editor]

Customer service delivery : research and best practices - [1. ed.]

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San Francisco, Calif.: Jossey-Bass, c 2006

Published in: The professional practice series
Ziebe, Christian [Author]

Qualität von Dienstleistungen erlebbar machen - [1. Aufl.]

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Halle (Saale): Projekte-Verlag 188, 2007
Pöll, Andreas [Author]

Wie kann die Tauglichkeit von Qualitätsmanagementsystemen beurteilt werden? : Leitfaden zur Bewirtschaftung von Dienstleistungsqualität und zum Aufbau langfristiger Kundenbeziehungen

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Winterthur: Verl. GCN, 1998
Murphy, John A. [Author]; Farmar, Tony [Author]

Dienstleistungsqualität in der Praxis : ein Handbuch für den praktischen Gebrauch

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München [u.a.]: Hanser, 1994
Rosander, Arlyn C. [Author]

The quest for quality in services - [1. print.]

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White Plains, N. Y.: Quality Resources, 1989 ; Milwaukee, Wis. [u.a.]: Quality Pr. [u.a.], 1989
Hofstetter, Helmut [Author]

Dienen und leisten - welcome to Service Science : eine [ein] Kompendium für Studium und Praxis

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München: Oldenbourg, 2012
Bruhn, Manfred [Author]

Qualitätsmanagement für Dienstleistungen : Grundlagen, Konzepte, Methoden - [8., überarb. und erw. Aufl.]

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Berlin; Heidelberg [u.a.]: Springer, 2011
Hinton, Tom [Author] ; Schaeffer, Wini [Other]; Hinton, THomas [Other]

Customer-focused quality : what to do on Monday morning

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Englewood Cliffs, N.J [u.a.]: Prentice Hall, 1994
Brown, Stephen [Other]; Gummesson, Evert [Editor] ; Centrum för Tjänsteforskning Karlstad

Service quality : multidisciplinary and multinational perspectives

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Lexington, Mass. [u.a.]: Lexington Books, 1991

Published in: Issues in organization and management series
Karlsson, Gunnar [Editor] ; International Workshop on Quality of Future Internet Services 4 2003 Stockholm

Quality for all : 4th COST 263 International Workshop on Quality of Future Internet Services, Stockholm, Sweden, October 1 - 2, 2003 ; proceedings

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Berlin; Heidelberg [u.a.]: Springer, 2003

Published in: Lecture notes in computer science ; 2811
Smirnov, Michael [Other]; Smirnov, Michail I. [Editor]

Quality of future internet services : COST Action 263 final report

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Berlin; Heidelberg [u.a.]: Springer, 2003

Published in: Lecture notes in computer science ; 2856
Oodan, Antony P. [Author] ; Ward, K. E. [Other]; Mullee, A. W. [Other]

Quality of service in telecommunications

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London: Institution of Electrical Engineers, 1997

Published in: Institution of Electrical Engineers: IEE telecommunications series ; 3900
Ferguson, Paul [Author]; Huston, Geoff [Author]

Quality of service : delivering QoS on the Internet and in corporate networks

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New York; Weinheim [u.a.]: Wiley, c1998
Bruhn, Manfred [Author]

Qualitätsmanagement für Dienstleistungen : Grundlagen, Konzepte, Methoden - [7., überarb. und erw. Aufl.]

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Berlin; Heidelberg: Springer, 2008
Eversheim, Walter [Editor]

Qualitätsmanagement für Dienstleister : Grundlagen, Selbstanalyse, Umsetzungshilfen

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Berlin; Heidelberg [u.a.]: Springer, 1997

Published in: Qualitätsmanagement
Weltz, Friedrich [Author]; Bollinger, Heinrich [Author]; Ortmann, Rolf G. [Author]

Qualitätsförderung im Büro : Konzepte und Praxisbeispiele

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Frankfurt/Main [u.a.]: Campus-Verl., 1989
Hoeth, Ulrike [Author]; Schwarz, Wolfgang [Author]

Qualitätstechniken für die Dienstleistung : die D7 - [2. Auflage]

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München; Wien: Hanser, [2002]

Published in: Pocket-Power ; 11

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