Media type: Book Title: Customer service delivery : research and best practices Contributor: Fogli, Lawrence [Hrsg.] imprint: San Francisco, Calif.: Jossey-Bass, c 2006 Published in: The professional practice series Issue: 1. ed. Extent: XXVII, 315 S.; graph. Darst; 24 cm Language: English ISBN: 9780787976200; 0787976202 RVK notation: QQ 250 : Dienstleistungsbetrieb / Management QP 620 : Allgemeines Keywords: Dienstleistung > Kundenorientierung Dienstleistung > Qualitätsmanagement Origination: Footnote: Includes bibliographical references and index
Departmental Library DrePunct – open access area Shelf-mark: QP 620 F656 Item ID: 31499152 Status: Loanable