Skip to contents

  1. Auh, Seigyoung [Author]; Mengüç, Bülent [Author]; Thompson, Frauke Mattison [Author]; Uslu, Aypar [Author]

    Conflict-solving as a mediator between customer incivility and service performance

    Articles
    View online
    Close

    Bookmarks

    You can manage bookmarks using lists, please log in to your user account for this.

    2024

    Published in: The service industries journal ; 44(2024), 5/6, Seite 342-377

  2. Auh, Seigyoung [Author]; Mengüç, Bülent [Author]; Sainam, Preethika [Author]; Jung, Yeon Sung [Author]

    The missing link between analytics readiness and service firm performance

    Articles
    View online
    Close

    Bookmarks

    You can manage bookmarks using lists, please log in to your user account for this.

    2022

    Published in: The service industries journal ; 42(2022), 3/4, Seite 148-177

  3. Mengüç, Bülent

    Evidence for Turkish industrial salespeople : Testing the applicability of a conceptual model for the effect of effort on sales performance and job satisfaction : Testing the applicability of a conceptual model for the effect of effort on sales performance and job satisfaction

    Articles
    View online
    Close

    Bookmarks

    You can manage bookmarks using lists, please log in to your user account for this.

    Emerald, 1996

    Published in: European Journal of Marketing, 30 (1996) 1, Seite 33-51