Media type: E-Article Title: Conflict-solving as a mediator between customer incivility and service performance Contributor: Auh, Seigyoung [Author]; Mengüç, Bülent [Author]; Thompson, Frauke Mattison [Author]; Uslu, Aypar [Author] Published: 2024 Published in: The service industries journal ; 44(2024), 5/6, Seite 342-377 Language: English DOI: 10.1080/02642069.2022.2094916 Identifier: Keywords: conflict solving ; conservation of resources ; Customer incivility ; customer relationship ; regulatory focus theory ; Aufsatz in Zeitschrift Origination: Footnote: Access State: Open Access