Media type: E-Book Title: Denied by an (unexplainable) algorithm : teleological explanations for algorithmic decisions enhance customer satisfaction Contributor: Tomaino, Geoffrey [VerfasserIn]; Abdulhalim, Hisham [VerfasserIn]; Kireyev, Pavel [VerfasserIn]; Wertenbroch, Klaus [VerfasserIn] imprint: [Fontainebleau]: INSEAD, [2022] Published in: INSEAD: Faculty & research ; 2022,7 Issue: Revised version of 2020/39/MKT Extent: 1 Online-Ressource (circa 73 Seiten); Illustrationen Language: English Keywords: Algorithms ; Customer Relations ; Digital Interactions ; Explanations ; Mitigation ; XAI ; Graue Literatur Origination: Footnote: Access State: Open Access